Our Commitment

At All Ranks Clothing Co. (ARCC), every garment tells a story. Our apparel is inspired by aviation history and crafted to honor the aircraft, missions, and the men and women who have served.

Each item is produced specifically for you after your order is placed. This made-to-order approach allows us to create premium-quality apparel while reducing waste and ensuring every piece receives the attention it deserves.

We stand behind the quality of every product we create. If we make a mistake, we'll make it right.

Made-to-Order & Personalized Products

Every All Ranks Clothing Co. garment is custom produced specifically for you. Many of our designs are created after your order is placed, and some products include personalized features or custom artwork unique to your order.

Because these products are made exclusively for each customer, they cannot be restocked or resold. As a result, we are unable to accept returns or exchanges for reasons unrelated to manufacturing quality or an error on our part.

This includes, but is not limited to:

  • Ordering the wrong size

  • Ordering the wrong color or design

  • Personal preference or buyer's remorse

  • Changes of mind after production has begun

  • Incorrect shipping information provided during checkout

  • Personalized or custom-designed products

  • Minor color variations caused by differences in monitor or mobile device displays

We encourage you to carefully review product descriptions, sizing charts, and any personalization details before completing your purchase.

Satisfaction Guarantee

Your satisfaction is important to us. If your order arrives with a manufacturing defect, printing error, shipping damage, or an error on our part, we will gladly replace the item or provide an appropriate refund.

Eligible for Replacement or Refund

We will replace your item or issue a refund if your order arrives with any of the following:

Manufacturing Defects

  • Holes, tears, or damaged fabric

  • Broken or defective zippers

  • Loose or missing stitching

  • Permanent stains or ink smears

  • Significant embroidery defects

  • Peeling, cracking, or lifting print

Printing Errors

  • Blurry or distorted artwork

  • Artwork printed upside down, crooked, or in the wrong location

  • Incorrect artwork size or scaling

  • Incorrect design printed

Incorrect Item Received

  • Wrong product

  • Wrong shirt style

  • Wrong size

  • Wrong color

Manufacturing Size Variance

If the finished garment differs from our published size chart by more than 3 cm (approximately 1.2 inches) when measured using standard garment measurement practices, we will replace the item or provide a refund.

Shipping Damage

If your package arrives visibly damaged during shipping, please notify us within 72 hours of delivery and include photographs of:

  • The damaged packaging

  • The shipping label

  • The damaged product

Lost Packages

If your shipment is confirmed lost in transit, we will work with the shipping carrier to provide an appropriate replacement or refund.

How to Submit a Claim

If there is an issue with your order, please contact us within 7 days of receiving your package.

To help us resolve your claim quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs showing the problem

  • Photos of the packaging if shipping damage occurred

Our Customer Support team will review your claim promptly and work with you to provide the appropriate resolution.

Order Changes & Cancellations

Because every ARCC product is made specifically for you:

  • Orders may be canceled only before production begins.

  • Once production has started, orders cannot be canceled, changed, or modified.

If you need to update your shipping address or order information, please contact us as soon as possible after placing your order.

Production & Delivery

Our products are custom made to order.

Typical production and delivery time is approximately 3 weeks, although custom products, personalized items, bulk orders, holidays, or unforeseen shipping delays may require additional time.

We appreciate your patience while we create your order.

Force Majeure

All Ranks Clothing Co. is not responsible for delays or delivery interruptions resulting from circumstances beyond our reasonable control, including severe weather, natural disasters, customs inspections, labor disruptions, military conflict, government actions, or other force majeure events.

Contact Us

If you have any questions regarding your order or need assistance with a return request, please contact our Customer Support team through our Contact page. We are committed to providing exceptional service and ensuring every customer receives the quality expected from All Ranks Clothing Co.

Our Promise

At All Ranks Clothing Co., we don't simply print apparel—we create garments that honor aviation history and the legacy of those who served.

Every order is crafted specifically for its owner, and every customer deserves a product worthy of that legacy. If we fall short of that standard, we will make it right.

Wear the Legacy. Honor the Mission.